Contact information

We maintain an accessible, US-based customer support team to resolve all questions regarding our garden LED bug zappers, order issues, shipping delays, return requests, privacy concerns and policy clarifications for shoppers on grownestqq.com. Our support staff operates Monday through Friday from 9:00 AM to 5:00 PM Eastern Time; all messages submitted on weekends, federal US holidays or after hours will receive priority responses by the next business workday, with a guaranteed 24-hour reply window for all email submissions. Customers may reach our team through multiple official channels for convenience: direct email correspondence at support@grownestqq.com for order numbers, product troubleshooting and return authorization requests; phone support at +1 (586) 556-5475 for urgent real-time assistance with payment failures or delivery tracking; physical mail sent to our Ohio headquarters at 3925 Cox Rd, Coventry Township, Ohio 44203, United States for formal written complaints or product warranty claims. To speed up resolution for all inquiries, always include your full order number, purchase date and the specific model of UV LED bug zapper you purchased. Our Quick Help guide covers the most frequent customer needs: order tracking requires your unique order ID attached to your confirmation email; free domestic US shipping applies to all our garden insect trap lamps; our 14-day return and refund policy governs all product returns; and all checkout transactions are fully encrypted via Shopify Payments for secure USD billing. If you cannot find answers to your questions on our policy pages, our dedicated team is ready to walk you through any step of your shopping experience with GrowNest.